Contact us
The mailbox and the phone both reach people. We reply within a business day. Messages from a weekend are handled on the next one.
Three channels
There is no form on this page. The email address, the phone number and the hours are all direct links.
Email
rd@qthy.ccPartnership talk, resumes and bug reports all come here
Phone
188 0688 8608For an urgent matter or for invoicing details
Service hours
Monday to Friday, 9:00-18:00
Messages from a weekend are handled on the next business day
- Collected on business days, 9:00-18:00
- Usually replied within 1-2 business days
- Weekends and holidays roll over to the next business day
A faster path for each reason
Accounts, refunds and activation move faster on the matrix site, which already holds the tickets and the order history.
A product will not work, or an account or order is wrong
Downloads, activation codes, refunds and entitlements are handled on the product matrix site. It goes fastest with your order number.
Open the product matrix
Channel, custom work or media
Read the four reasons on the partnerships page first, then send the mail. We can go straight to a plan.
See how to work with us
You found a bug or a security issue
Please include the product name, the version number and the steps to reproduce. For a security issue, put "security" in the subject line and we take it first.
Send us a mail
Common questions
We answer only what we decide ourselves. Details about products and orders follow the state of the matrix site on the day.
Can I try it before deciding?
Web sites and mini programs work when you open them, with no registration first. Desktop software downloads from the product matrix site, and the page lists the system requirements and version notes before you install.
Who handles payment, invoices and activation codes?
All of it runs on the product matrix site. This site collects no payment and keeps no account information of yours. Send the order number with the mail and we can look up the progress.
What makes a bug report fastest to act on?
Product name, version number, steps to reproduce, and your system and network situation. With all four we can usually find it directly. A screenshot helps too.
How long until a reply?
We read mail on business days from 9:00 to 18:00 and usually answer within one or two business days. When information is missing we ask for it instead of going quiet.
What if I need a postal address or invoicing details?
Say what it is for in the mail, and we send the full registered address and invoicing details in reply. The street address is not published on this site yet.
Entity and filing
This site is operated by 青田好游科技有限公司 (Qingtian Haoyou Technology Co., Ltd.). The filing numbers are visible in the footer of every page, and each one opens for verification.
- Site operator
- 青田好游科技有限公司（Qingtian Haoyou Technology Co., Ltd.）
- ICP filing
- 浙ICP备2022036331号-1
- Public security filing
- 浙公网安备 33112102000156号
- Registered locality
- Qingtian, Zhejiang, China
This page collects nothing: there is no form, and no content that needs a login. What the site records and what it keeps in your browser is written in the privacy policy .